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Privacy Policy

Who are we?

We are Genle Ltd t/a GOTO Group. Our services include: GOTO Surveys, GOTO Conveyancing, GOTO Mortgages, GOTO Auctions, GOTO EPC’s, GOTO Floorplans, GOTO Removals & GOTO Locksmiths.

Registered Address: 19-21 Chapel Street, Marlow, Bucks, SL7 3HN
Company Registration number: 9790404
VAT Registration number: 227 6331 14

  • GOTO Group takes data protection seriously.
  • We keep to a minimum the information we hold about you
  • We use your data to provide our services to you, respond to your enquiries, manage our relationship with you, meet our legal obligations, and improve our website
  • We delete your data when it is no longer needed for these things
  • Generally, we do not give your information to third parties, but there are some exceptions
  • You have privacy rights
  • We are happy to talk to you about how we process and protect your data
  • If Genle Ltd t/a GOTO Group, at some point in the future, chooses to sell, merge, divest or transfer any part of our business then your data will be transferred to the new business and used in accordance with this privacy policy. The lawful basis for processing in this scenario is legitimate interest, since evolving our company is a legitimate thing for us to do.
  • We and our partners use cookies and similar technologies to collect information about your use of the website to help create reports and statistics on the performance of the website. Analytics cookies such as Google Analytics & Leadfeeder collect information such as your IP address, device type and operating system, referring URLs, location and pages visited. If you don’t want Google Analytics or Leadfeeder to be used in your browser, you can install the ‘Google Analytics Opt-Out Browser Add-On’, provided by Google.

Details of the technical personal data that we process if you use our website is below:

  • We generate log files from various servers when you visit our website: this will include an IP address assigned to you or, more likely, to someone who provides you with Internet access.
  • Unless you have adjusted your web browser settings (if and where possible) to refuse cookies, our system will issue cookies as soon as you visit our website or related online services.
  • Some of our websites, like many others, use Google Analytics, a web analytics tool provided by Google to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google can provide more details about their cookies.

Using Your Information

We have to tell you what our lawful basis is for processing your data, so we are letting you know the reference to the GDPR after each section.

Technical data

We use log files from our servers to assist in our firm”s security, as well as to determine visitor behaviour and help us plan our strategy (e.g. such as working out which pages on the site are most popular, or whether particular events have caused an increase in traffic).

The basis for processing this is that we have legal and regulatory obligations to protect our supplier and their information. When used for strategy planning, we do this under legitimate interest.

We use cookies to improve your experience of our website, for example to keep you logged in.

Transfers of your data

We only transfer data outside of the EEA if it is to a country or organisation that is deemed by the EU to have adequate protection of data. For example, our cloud data providers in the US are all signed up to the Privacy Shield – https://www.privacyshield.gov/list . Data may be required to be shared with governing regulatory bodies when we have a legal obligation to do so.

Third parties

As a general principle, we will not transfer your personal data to third parties without your permission but we do have a small number of companies providing services to us. These are our processors and we have confirmed that they all meet the requirements of the GDPR.

Your rights

When we process your data you have rights as a data subject. The relevant rights are:

  • Request a copy of your personal data and information about our processing of it
  • Request that we delete information on you if we do not need to hold it